The new IBI-helpMe Admin simplifies the configuration of IBI-helpMe with its intuitive user interface.
From now on, a Support Case can be sent directly to your Jira system.
Signed and obfuscated configuration
From now on, the configuration file will be signed to ensure its integrity. If required, the configuration file can also be obfuscated to prevent others to read it.
Configuration over HTTP/S
The configuration file can be loaded from an HTTP/S source if required.
Support Case with file attachments
User can add files to a Support Case if required.
IBI-helpMe now offers even greater flexibility when designing input fields. In addition to the ability to freely design input fields, you can now choose to display them only when required. This leads to enhanced clarity for the user and improves the quality of the data input. See Define input fields
New delivery type ServiceNow
IBI-helpMe is now able to generate a ServiceNow-Incident directly via REST interface.
Alternative delivery type per category
It is now possible to define an alternative send type per category.