The e-mail format used for sending a support case can be customized if required.. To do so, a file named
Mail.template must be created in the application directory. An alternative path can be specified in IBI-helpMe Admin under
Distribution > E-Mail content template path. The character encoding of the file must be set to
The contents of the file can be freely determined by the user. Placeholders are used to insert the information that has been determined, as well as the user entries. The format of the placeholders is as follows:
The placeholder is replaced with the content of the input field.
|Input field content||input-field-id is the ID of the input field whose content is to be inserted|
The placeholder is replaced by a list of all input field contents including the ID as heading.
|List of all input field contents||All relevant input fields are considered|
|List of all input field contents with excluded IDs||All relevant input fields are considered. With exception of the specified IDs |
Information to be transmitted
(32-bit or 64-bit)
Client name, if a connection via Remote Desktop exists.
Assigned IP addresses
Active Directory information
All readable ActiveDirectory attributes for the user and the computer can be supplied. The placeholder in this case is structured as follows:
- Source: User (User) or computer (Computer)
- Name of the attribute
User's telephone number
Computer's regional settings
The placeholder is replaced by a list of all information to be transmitted that was specified in the IBI-helpMe Admin, including its ID as a heading.
|Llist of all information to be transmitted||All previously defined information to be transmitted is taken into account|
|List of all information to be transmitted except individual IDs||All previously defined information to be transmitted is taken into account. With exception of the specified IDs |