[formularFields]
If the HTML-based version of the Create support case dialog is used, the input fields in this dialog will be defined as JSON string.

 

<configuration version="1.2.0">
  <applicationSettings>
  
    ...
  
    <!-- Input fields -->
    <formularFields>
	[{
       "type": "textbox",
       "id": "subject",
       "caption": "Subject",
       "validators": ["not-empty"]
     },
     {
       "type": "textarea",
       "id": "description",
       "caption": "Description",
       "rows": 6,
       "autoGrow": true,
       "validators": ["not-empty"],
       "defaultValue": "\n\n\n\n\n\n\n\n\nKind regards\n{%ActiveDirectory.User.DisplayName%}"
    }]
    </formularFields>
 
    ...
  
  </applicationSettings>
</configuration>

 

The following input fields can be defined: