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IBI-helpMe provides a Javascript interface if you use the HTML-based version of the Create support case dialog. With this interface, you can replace the entire contents of the Create support case dialog by your own in-house version (e.g. an existing intranet page) and control IBI-helpMe.

API

IBI-helpMe uses the Javascipt object window. external for the provision of the interface. In addition, IBI-helpMe is able to trigger certain events. Event handlers need to be defined in the window object.

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